Privacy Policy

PRIVACY POLICY

Last Updated: December 17th, 2025

This Privacy Policy describes how Lokaiii Marketplace (“Lokaiii”, “we”, “our”, “us”) collects, uses, stores, discloses, and protects your personal information when you access or use Lokaiii.com, the Lokaiii mobile interface, or the Lokaiii Seller Portal (collectively, the “Platform”).

By using the Platform, you acknowledge that you have read and understood this Policy and agree to its terms.

We are committed to protecting your privacy in compliance with:

  • The Egyptian Personal Data Protection Law (PDPL)
  • International GDPR-aligned best practices
  • Global e-commerce data protection standards

If you do not agree with any part of this Policy, please discontinue use of the Platform.

1. WHAT PERSONAL DATA WE COLLECT

Lokaiii collects various categories of personal information depending on whether you are a visitor, customer, or seller.

1.1 Data Collected From Customers

We collect:

A. Identity Information

  • Full name
  • Phone number
  • Email address
  • Gender (if provided)

B. Delivery Information

  • Shipping address
  • City/region
  • Additional delivery notes

C. Order & Payment Information

  • Order history
  • Preferred payment method
  • COD payment status
  • Refund requests
  • Product reviews and ratings

D. Technical & Device Information

Automatically collected via your browser or device:

  • IP address
  • Device identifiers
  • Browser type
  • Operating system
  • Session duration
  • Pages viewed
  • Clickstream data
  • App activity events

E. Behavioral Data

  • Products viewed
  • Search queries
  • Wishlist items
  • Engagement with marketing campaigns
  • Interaction with customer support

1.2 Data Collected From Sellers

We collect:

A. Business Information

  • Commercial registration
  • Tax card / VAT certificate
  • Company legal name
  • Business address
  • Category of goods

B. KYC (Know Your Customer) Information

  • National ID or passport of owner
  • Contact person details
  • Phone numbers & emails

C. Banking & Financial Details

  • Bank account number
  • Account holder name
  • SWIFT/branch details
  • Payment reconciliation data

D. Inventory & Operational Data

  • Product listings
  • SKU information
  • Inventory levels
  • Pricing
  • Order processing performance
  • SLA compliance metrics
  • Return/defect records

1.3 Data Collected Automatically (All Users)

Through cookies, pixels, and tracking tools, we collect:

  • IP address
  • Location approximations
  • Device information
  • Browsing history within Lokaiii
  • Referring URLs
  • Heatmaps and interaction logs
  • Log files
  • Error logs

Tools used may include:

  • Google Analytics
  • Meta Pixel (Facebook/Instagram)
  • TikTok Pixel
  • Internal analytics engines

2. HOW WE USE YOUR PERSONAL DATA

We process personal data only for legitimate business purposes.

2.1 For Customers

We use your data to:

  1. Process orders and manage deliveries
  2. Communicate order updates via SMS/WhatsApp/email
  3. Provide customer support
  4. Improve product recommendations
  5. Detect fraud or suspicious activity
  6. Operate loyalty programs (if applicable)
  7. Measure performance of marketing campaigns
  8. Run logistics coordination with couriers
  9. Provide refunds, returns, or replacements

2.2 For Sellers

We use your data to:

  1. Verify your identity and business legitimacy
  2. Activate your seller account
  3. Manage payouts and financial settlements
  4. Process FBL and FBM orders
  5. Notify you of order requests, returns, and SLA requirements
  6. Display your product catalog on the Platform
  7. Communicate performance metrics and analytics
  8. Comply with tax and regulatory documentation
  9. Detect violations, counterfeit behavior, or fraudulent activity

2.3 Automated Processing

Lokaiii may use algorithms for:

  • Recommendation systems
  • Order routing
  • Stock assignment (FBL)
  • Fraud detection
  • Marketing segmentation
  • Seller performance scoring

No automated decisions override your legal rights — manual review is always available.

3. LEGAL BASIS FOR PROCESSING

We process your data under one or more of the following bases:

  • Execution of a contract (processing your order or seller agreement)
  • Legitimate interest (platform improvement, fraud prevention)
  • Legal obligation (tax, accounting, law enforcement requests)
  • Consent (marketing communications, cookies)

4. COOKIES AND TRACKING TECHNOLOGIES

Lokaiii uses cookies to:

  • Maintain your login session
  • Save your shopping cart
  • Enable personalization
  • Analyze performance and usage
  • Track marketing conversions

You may disable cookies through browser settings, though some functionality may be restricted.

5. HOW WE SHARE YOUR DATA

We do NOT sell your personal data.

We share it only with trusted service partners under strict confidentiality agreements.

5.1 Logistics & Delivery Providers

We share:

  • Name
  • Phone number
  • Delivery address
  • Order details
    For the purpose of delivering your order.

5.2 Payment Processors

We share:

  • Transaction references
  • Payment confirmation data
  • COD reconciliation details

5.3 Marketing & Analytics Providers

We share only necessary pseudonymized data with:

  • Meta (Facebook/Instagram)
  • TikTok
  • Google Analytics
  • Email/SMS automation systems

5.4 Government Authorities

We may share data when legally required:

  • Tax audits
  • Anti-fraud investigations
  • Police requests
  • Court orders

5.5 Internal Stakeholders

Your data may be accessible to Lokaiii teams strictly on a need-to-know basis:

  • Customer support
  • Seller support
  • Finance & reconciliation
  • Warehouse teams
  • Fraud & Security
  • Technical engineering

All internal access is logged and monitored.

6. DATA RETENTION

We retain data only as long as necessary for the purposes outlined.

  • Customer order records: 7 years (legal requirement)
  • Seller financial data: 7 years
  • Account data: retained while account is active
  • Inactive accounts: deleted after 24 months of inactivity
  • Marketing analytics: 2 years
  • Operational logs: 12 months
  • CCTV or warehouse recordings (if applicable): 30–90 days

You may request earlier deletion unless retention is legally required.

7. DATA SECURITY

Lokaiii uses industry-grade security controls including:

  • AES-256 encryption
  • HTTPS/TLS encryption across all traffic
  • Firewalls and network-level protections
  • Secure password hashing (bcrypt/argon2)
  • Multi-factor access policies
  • Regular vulnerability scanning
  • Periodic penetration tests
  • Strict internal access control based on roles

No system is 100% secure; however, Lokaiii follows global best practices to minimize risks.

8. INTERNATIONAL DATA TRANSFERS

If data is stored or processed outside Egypt:

  • Transfers are protected by GDPR-standard safeguards
  • Data centers must be ISO-certified (ISO 27001 or equivalent)
  • Vendors must sign Data Protection Agreements

Lokaiii ensures your data receives an equivalent level of protection regardless of location.

9. USER RIGHTS

Under Egyptian PDPL and GDPR principles, you have the following rights.

9.1 Right to Access

You can request a copy of the personal data we hold about you.

9.2 Right to Correct

You can ask us to update inaccurate or outdated data.

9.3 Right to Delete

You can request deletion of your data unless:

  • It is needed for legal compliance
  • It relates to completed transactions
  • It is required for fraud prevention
  • It is tied to financial records

9.4 Right to Restrict Processing

You may ask us to limit how we use your data.

9.5 Right to Object to Marketing

You may opt out of:

  • Email campaigns
  • SMS campaigns
  • Retargeting
  • Cookies used for advertising

9.6 Right to Data Portability

Upon request, we can provide your data in a machine-readable format.

9.7 Right to Withdraw Consent

If processing is based on consent, you may withdraw it any time.

10. ACCOUNT CLOSURE

If you close your account, we will:

  • Deactivate access immediately
  • Retain required transaction data for legal/tax obligations
  • Delete optional personal data within 30 days

11. CHILDREN’S PRIVACY

Lokaiii does not knowingly collect data from users under 16 years old.
Parents may contact us if they believe a minor has provided data.

12. LINKS TO THIRD PARTIES

Lokaiii may include links to:

  • Social media pages
  • Analytics providers
  • Advertisers
  • Payment gateways

We are not responsible for external sites’ privacy practices.

13. CHANGES TO THIS POLICY

Lokaiii may revise this Privacy Policy at any time.
Updates take effect immediately upon publication on the Platform.

We will notify users of material changes via:

  • Email
  • Seller dashboard
  • Website announcement

14. CONTACT INFORMATION

For privacy inquiries or data requests:

📧 privacy@Lokaiii.com
📧 support@Lokaiii.com
🏢 Office Address: [Insert Address]
📞 Hotline: [Insert Number]